Customers In Action!

At Action, we pride ourselves on working with our customers to offer innovative and fresh solutions to all sorts of cleaning opportunities. Our knowledgeable staff strives to satisfy every customer. Just like you, we try to think outside the box in order to help you accomplish your goals.
Recently, Bob Friant of SERVPRO completed a smoke damage restoration with odd constraints. The customer had delicate light fixtures and explained to Bob that all cleaning must done with something as soft as a cotton ball or she would not allow the work to be completed by SERVPRO. Action worked with Bob to find a solution that would satisfy his need to clean quickly, correctly, and efficiently, as well as satisfy the requirement of the homeowner to accomplish the task without damage to the light fixtures.
Initially there were solutions offered ranging from sea sponges to microfiber rags, but none of these options satisfied the customer’s concern that damage could occur to the light fixture. It was important to offer Bob the right solution, so the problem was presented company-wide. Pat Spinden, a valued employee with over 14 years of experience with Action, offered the right solution that would balance the homeowner’s need for care with Bob Friant’s need to complete the job quickly, correctly, and efficiently. Her solution: Johnny mops normally used to clean toilet bowls. A Johnny mop looks like cotton, it is as gentle as cotton, and helped Bob finish this job in a proficient manner.
After completing the job, Bob came back looking to offer a product to his customer so that she could continue to care for her delicate fixtures on her own in the future. He was happy with the Johnny mops and told Action how they saved him a large amount of time, but now he needed Q-tips for his client. Standard Q-tips from the store are too flimsy for the job. After a little research, Action found Q-tips with wooden handles that could hold up to the applied pressure needed to do the job. Bob had these heavy duty Q-tips shipped in overnight and satisfied his client. In the end, Bob was happy, his customer was happy, and Action Unlimited Resources and all of its employees took pride in the fact that we were able to go above and beyond to help solve the problem.